We updated to Sierra 5.5 on Friday and have since received reports from a small portion of our libraries saying they have been unable to send orders. They can log on to the vendor’s ftp server fine but upon transmitting the file see a popup that simply states “unable to transfer file”. All such reports have involved Ingram but I suspect that’s a coincidence given the timing with our upgrade and the number of other libraries within our consortia that have successfully sent in orders to them during the same time period.
I did see the follow entry in the known issues list for this release, but that doesn’t quite capture what we’re experiencing:
Intermittent freeze when sending orders with FTP in Print/Send Orders
Several libraries report that after transferring orders via FTP in Print/Send Orders, Sierra may become unresponsive. This issue is intermittent and not reproducible on demand.
The behavior is similar to previous Known Issue SIERRA-30051, for which a fix was created in Sierra 5.2.
Has anyone else seen similar behavior with this release or have any theories regarding why this may only be impacting a few of our member libraries?