We’ve been hit with a department having printing issues from Sierra starting since last week. Previously where the user could print to “local printer” the job now never reaches the printer. It just started happening for our Xerox copier and Zebra label printer. This hasn’t been an issue for years.
Has anyone else had recent printing issues? Maybe a Windows update? We are running Sierra 6.2. TY
Gerald, we’ve been having problems with printing anything that uses a print template to our local receipt printers since last Thursday. It seems to be an issue randomly for different workstations and logins. We get a garbled printout of nonsense characters…sometimes reams of it and then often the job stays stuck in the print queue so that nothing else goes through. We’ve been able to restore printing on some workstations after a lot of trial and error but the problem seems to crop up again in a couple of hours or the next day and is continuing to affect new workstations and logins that were previously working. We’ve been troubleshooting and working with support but getting nowhere. If anyone has a solution, we’d love to know!
Support says it is a problem with Jasper Soft. I did a search in the forum for Jasper Soft but I didn’t find much help. Are people using Jasper Soft or the default print templates (the ones that III supports)?
I’ve taken to editing the .jrxml files manually whenever possible due to Jaspersoft being so finicky. If you have an older, working .jrxml file to base your updates on, this is what I would try first.
I have an enhancement in the Idea Exchange to essentially just do whatever is necessary to allow Sierra to support an even vaguely current version of Jaspersoft. Please consider throwing it some support.