Hello.
We are migrating to Polaris and some of our libraries are looking to buy tablets for pick lists. The system office at the consortium supports staff and public PCs, network equipment, etc., but has never historically supported tablets. Do any of you have guidelines or a policy you are willing to share with me that either outlines what support you provide for tablets or what is appropriate use for staff tablets?
Thank you,
Amanda
I suppose it depends on what you mean by “support”. In our case, we will offer Leap / Polaris desktop client support to the same level as Clarivate does for the version we’re running.
As well as what is being supported by the OS (Windows, iOS, Android) platform provider.
Generally speaking, unless the location already has extensive multi-platform support in place for mobile device management (MDM). I would probably just go with a Surface laptop in terms of being able to be supported in the most broad way possible.
Hi Amanda,
We support Windows and iOS here and we have an MDM in place to handle the mobile devices. We already managed our corporate cell phones that way and added tablets back when we migrated to Polaris from Sierra.
The iPads are part of our regular life cycle replacement program and staff use them for other things besides the pick lists. They do roving reference as well as remote outreach with them and will also use them for inventory - though that tends to be done with laptops at our larger branches.
We have separate iPad labs that our programming team lends out for events and programs. They are used for coding, motion capture, animation, and music.
I hope this helps.
Lynn