SDA application logging / closures

Sierra, Millennium & Encore
1

Hello all,

We have the SDA installed in the Windows RDS environment. A few months ago, the SDA began to close unexpectedly with no logs or events we could trace to explain the quit event. We’ve finally traced it to this: the SDA closes for everyone on the server any time a new user first logs in to the server itself.

I got a suggestion to put the server in install mode before installing the SDA, which we will try. However, I’m also posting here to see if anyone else has tips for running the SDA on a shared server environment, ideas about how to force better application quit/closure logging, or any guesses about the root cause of our SDA crashes. Please let me know if you’ve experienced similar.

Thank you!

2

The install mode and reinstall didn’t make any difference in how Sierra functioned (though it’s a good practice going forward). We were still getting SDA closures. However, we did finally locate the culprit.

While we were never able to find any trace of the closures in any log files (Sierra or Windows logs), I finally was able to pinpoint a similarly timestamped event in the Windows event logs – which led us to the process that was killing javaw. We’ve stopped that process from running and cleared up the problem.