Receipts Not Prompting in Chrome

I have a library that is reporting receipts no longer trigger printing from Leap in Chrome. On the same machine in other browsers it works as expected. If you press Ctrl+P you can print in Chrome. I can login to that workstation on my own laptop and it prints fine (so the settings on when to trigger the receipt are working correctly). The affected computer and I are on the same, up-to-date version of Chrome.

Any ideas on what to check?

Is their browser set to kiosk mode printing and maybe that printer is gone? Does it behave the same in an incognito window for them?