We have several older clients with no email address and only a landline phone. We only offer email or text message options for notices (no telephony server anymore). Are these clients able to receive their holds etc notices? If so, should staff be selecting ‘text’ as their preferred notice method?
If you set up Hold Call Slips and set the patron’s notification option to phone, then the patron’s phone number will print at check-in for any patron’s who the staff need to manually call.
Otherwise, you could set the patron’s account to Print as their notification option and print and mail them notices.
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