Despite our best intentions, new employees don’t always learn all of the tech skills needed to do their jobs effectively or efficiently. And there are those seasoned employees who don’t make the effort to learn new tech as it comes along. This presentation will cover step-by-step how our library created and launched an employee tech competency assessment program to find and fix those skill gaps and hold employees accountable. The end result was improved customer service and increased employee confidence. This topic is for all users and can be applied to all library settings.
Program Numbers, Times & Locations
N08 | Tue, May 07 4:30 PM - 5:30 PM | Phoenix B
Presenters and Coordinators
Pam Posik, Campbell County Public Library, email@example.com