Managing Change and Transition @ the Library
This session will discuss the challenges and successes when Circulation and Interlibrary loan merged at Regent University Library. Consideration of bringing different work cultures together can create stress on management and coworkers. Discuss how library departments thrived and created an effective workplace for all employees involved.*How to develop a workflow timeline. *Major challenges to expect and practical ways to work through the pros and cons of uniting two departments. *How to develop a plan to bridge the gap between Library Administration and the merging departments.*How customer service and statistics changed with the merge.
Dorothy Hargett, M.A., M.L.I.S.
Librarian, Head of Access Services
dorohar@regent.edu