Is anyone using LX Starter for their Overdue Bill that has noticed nothing showing under Total Amount Owed? Support cannot seem to figure it out.
Phoenix has been working with Polaris to figure it out. The total seems to be the total of the last or first item but not the whole total owned by the customer
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As far as I know, our bill is showing the bill total {{total_amount_owed}} and each billed item will show the cost of the item {{item_charge}}, cost of processing {{processing_fee}} and total for the individual item {{item_total_owed}}.
I went ahead and checked out some items under a test patron/loan rule and will get a bill on Saturday, will let you know. We haven’t touched our bill template in ages (there is no marketing block or anything on it), so hopefully it’s not broken.
Our ILS is Sierra (6.5.0_3).
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We were told that by support that the total amount merge tag does not do “math” and doesn’t add the totals together so it doesn’t work as most customers expect it to and to remove it from our notice. The merge tags for the amounts for the individual items work and we have those in the bill.
Also, we just had to unpublish our Bill notice from LX Starter because it has consistently been not billing some customers (but sending them the notice as if they have been billed) and support can’t figure out why. We had over 3000 items that needed to be billed, but were not. It is being written up as a problem for LX Starter development to fix.
We are Polaris 7.8.
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@Stacey What a nightmare! We are also on Polaris 7.8. Would you mind sharing your ticket number? We’d like to place a ticket as well so we can be kept updated on the status of the bug. It’s probably affecting us too and we didn’t catch it 
bill.pdf (456.4 KB)
Our bill is fine, the total is correct (in the attached example, includes the $3 in overdue fines along with the $70.93 replacement fees, which is somewhat confusing. I recall this tripping up our staff, they thought the math was wrong, so we added this line in the text above the actual bill - “The total amount owed also includes any other fines and/or fees charged to your account.” Again, we are Sierra, didn’t realize this was just a Polaris thing when I originally replied. Hope they fix, it’s already a fraught conversation when it comes to money owed, but especially so if the bill is never correct.
We also brought this up at the most recent PIAC meeting (newsletter coming out soon). We suggested Polaris send the total account balance with every notice line item so that it could be “plucked” from one of them to be used by LX Starter.
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