Hello,
ArtCenter College of Design Library is searching for an experienced Digital Services Specialist to join our team.
Job title: Digital Services Specialist
Reports to: Director, Collections and Systems
Supervises: None
FLSA status: Non-exempt
Salary grade: 7
Salary range: $43,368-$50,000
Job Summary
Reporting to the Director, Collections and Systems; the Digital Services Specialist is responsible for various digital projects including technical support for online resources; troubleshooting issues with digital content; assisting with integration, migration, and implementation of library software; fulfilling article scanning requests; digitizing and cataloging requests for the institutional digital image repository; tracking workflows, projects and documentation; training, scheduling, and supervising student workers and interns; and assisting with gathering, analyzing, and reporting statistics.
Qualifications
- High school diploma or GED equivalent
- 2-3 years of experience providing user support and customer service in a technical environment
- Strong problem-solving and logic skills and an aptitude for troubleshooting issues
- Strong computer skills with a proficiency with word processing, spreadsheets, databases, social media, web technology, and a disposition for learning new technologies
- Detail-oriented, highly organized, able to balance priorities, takes initiative, reliable, and resourceful
- Customer service-focused individual with excellent interpersonal and written communication skills to work effectively with students, faculty and staff
- Collaboration skills with demonstrated success working on teams
- A commitment to DEIAB and culture, and the ability to establish and maintain effective working relationships within ArtCenter’s diverse communities
Preferred Qualifications
- Bachelor’s degree in information science, computer science, art, design, media, or related studies from an accredited college or university
- Experience with operating systems, asset management, project management, video and image editing, web forms, content management systems, HTML & CSS
- Understanding of authentication and proxy-rewrite methods for online resources
- Experience operating scanning equipment and editing digital images and text
- Knowledge of art and design history as well as metadata best practices with prior experience cataloging images, preferably using VRA Core 4.0, CCO, Getty Vocabularies, and Library of Congress Authorities
- Familiarity with copyright laws and rights management issues in a digital environment
Essential Functions
Software and Online Access — 30%
- Verify access and functionality of the discovery layer, WebPAC, mobile application, website, and online resources
- Problem solve and troubleshoot technical issues with hardware, software, and patron access to online content and services
- Open and manage helpdesk tickets with vendors
- Assist with maintaining the WebPAC and website
- Create and update web forms
- Assist with installation, integration, migration and implementation of library software
Electronic Resources — 25%
- Provide technical support for the Library’s online resources as part of an interdepartmental workflow
- Assist with set up, testing, and maintenance of proxy configurations for trials, databases, and e-journals
- Assist with maintaining Online Resources A-Z list
- Provide IP ranges to vendors
User Support, Services, and Outreach — 20%
- Provide patron support for inquiries and access issues for library digital resources
- Provide outreach for digitization services
- Provide technical assistance for library staff
- Maintain tutorials and troubleshooting guides for users
- Contribute content for library website, mobile application, maps, information graphics, video tutorials, social media, and other promotional channels following media and branding guidelines
Digitization — 10%
- Scan articles for e-reserves
- Digitize and catalog images using best practices, cataloging standards, and authority records
- Maintain color management and calibration of equipment according to best-practice protocols
- Train, schedule, and supervise student workers and interns assisting with cataloging, scanning, and image editing
- Perform quality control checks of digital images and metadata
- Upload images to the digital image repository
- Back up working files
Project Tracking and Data Analysis — 10%
- Manage tracking of workflows, projects, batches, equipment, and issue resolution
- Document setup specifications, tasks, and solutions in the Library’s project management software, wiki, and document-sharing sites
- Assist with gathering statistics for analysis, reporting, surveys, and evidence-based decision making
Non-Essential Duties — 5%
- Maintain current knowledge of technology and metadata emerging trends and best practices in academic libraries via professional communications and continuing education
- Perform related duties as assigned to meet departmental, library, and institutional priorities, goals, and objectives
- Other duties as assigned
Apply: Digital Services Specialist