Hi,
Currently we do not provide Hold Cancellation notices but we are not considering turning these on. Would any library who is currently using these notices be willing to share their experience with us - positives, negatives, etc?
Best regards,
Sharon Grant
Collection and Technical Services Manager
Kitsap Regional Library
You might want to wait until 8.1 when you’ll be able to provide a reason as to why the hold is being cancelled in the notice: https://portal.productboard.com/iii/6-innovative-product-status-board-new/c/1098-enter-a-reason-when-cancelling-holds-
Otherwise it is just one generic message.
Here at Phoenix Public Library, we only send out the Cancellation notice as a non-printed notices, such as email. This saves on postage and print.
We were sending ours out for years but stopped about a year ago. We found that most of the time they were canceled the patron was the one doing it or it was being canceled on their behalf by staff so they didn’t need to know again that it was canceled. We also found it was better not to send when staff would cancel something on accident or while trying to fix a mistake and then the patron got a notice and would call concerned.