Department Head - Computer Services, Elkhart Public Library Elkhart IN

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Department Head - Computer Services
Job Location: Downtown - Elkhart, IN
Position Type: Full Time
Education Level: 4 Year Degree
Salary Range: $63,600.00 - $92,200.00 Salary/year
Travel Percentage: Up to 25%

Job Description:
Classification: Department Head Computer Services

Location: Downtown Library Computer Services Department

Job Grade: 18

Job Category: A Full-time

FLSA Status: Exempt

Reports to: Director of Public Services



The Head of Computer Services oversees the daily operations of the Computer Center as well as the development, maintenance, and use of computer hardware, software, systems, and networks by both staff and patrons at five (5) library locations. To do so, this position manages the computer services budget, directs and delegates projects and tasks, and supervises departmental staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.


  1. Follows and enforces established Library and personnel policy, procedures and work standards
  2. Attends work regularly, on time, and as scheduled
  3. Exhibits welcoming, helpful, positive and friendly behavior to all patrons, staff and guests at all times in all communications formats (verbal and non-verbal)
  4. Maintains confidentiality of sensitive information
  5. Regularly monitors Library communication venues including but not limited to employee email, staff bulletin boards and the intranet
  6. Participates in meetings, conferences, continuing education, community engagement, and special projects as required by the Elkhart Public Library or as dictated by professional commitment
  7. Addresses, or assists in addressing, issues and concerns related to the safety of Library staff and users as well as the security and maintenance of Library buildings and equipment


  1. Provides input to the Director of Public Services and participates in the recruitment, interviewing, hiring, training, and terminating of departmental personnel
  2. Supervises (see supervisor responsibilities below) and provides guidance to departmental personnel
  3. Plans, develops, promotes, implements and evaluates departmental programs, services and collections in coordination with the Director of Public Services
  4. Manages the Integrated Library System (ILS), including, but not limited to: reports, updates, instruction, dissemination of information regarding the ILS, and coordination with Goshen Public Library regarding the shared ILS
  5. Manages the Computer Center Downtown
  6. Coordinates technical support for all Elkhart Public Library locations
  7. Oversees system-wide selection, purchasing and installation of hardware, including, but not limited to: computers, monitors, printers/copiers, firewalls, servers, switches, RFID equipment, wi-fi hotspots, and VOIP phones
  8. Oversees system-wide selection, purchasing and installation of software for use with, but not limited to: firewall, public computers, ILS, and RFID equipment
  9. Oversees data security, policies, practices and standards.
  10. Oversees the maintenance and updating of the library intranet
  11. Performs designated administrative and/or clerical duties per departmentally-specific Department Head Computer Services Work Instructions


Full-time (including evenings and weekends)
Occasional local travel, occasional long distance travel

Bachelor’s degree required; Bachelor’s degree in a computer-related field preferred
Minimum of five (5) years professional experience managing computing resources/systems; experience managing an Integrated Library System (ILS) or equivalent preferred.
Minimum of three (3) years supervisory experience
If applicable, must have a valid driver’s license with acceptable driving record per the established guidelines of the Library’s insurer
If applicable and driving own car during paid work time, a certificate of coverage or insurability from personal auto insurer must be provided

A strong commitment to public service
Ability to learn and adapt
Ability to deal tactfully and courteously in person and on the telephone with people of all ages in a business and public service context, and with professional colleagues
A basic understanding of modern library systems, materials, services, programs and equipment, along with selection, acquisition and classifications of collections, and the ability to apply that knowledge
Excellent and diverse computer software and hardware knowledge and skills, and the ability to apply that knowledge
Proficiency in Structured Query Language (SQL)
Advanced computer skills, including word processing, spreadsheet and presentation software in a Windows environment, along with intermediate Internet research capabilities
Above-average mathematical skills
Ability to recognize and define problems, collect data, establish facts and draw valid conclusions
Ability to apply common sense understanding to follow written and verbal instructions
Dependable and able to quickly exercise sound judgment during emergencies
Ability to work independently and as part of a team
Ability to pass a drug and alcohol test as requested or required

Excellent written and oral language and communication skills
Ability to read and comprehend written instructions and business correspondence, along with general business periodicals, professional journals, technical procedures and/or governmental regulations
Ability to effectively write reports, business correspondence and procedural manuals
Ability to effectively present information and respond to questions from Library personnel and the general public in one-on-one and group situations

Ability to speak, hear and see
Ability to sit or stand for an extended length of time
Ability to occasionally reach with hands and arms
Ability to occasionally climb, balance, stoop, kneel and crawl
Ability to occasionally lift or move up to 40 pounds

Directly supervises all departmental personnel
Carries out supervisory responsibilities in accordance with the Elkhart Public Library’s policies and applicable laws, including planning and assigning work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems

See Elkhart Public Library Wage Schedule
See Elkhart Public Library electronic Employee Handbook
This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. The above statements are not intended to be construed as an exhaustive list of duties and responsibilities that may be performed by a qualified applicant or individual with a disability. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.