Do any public libraries out there have a policy regarding how long they keep charges on expired accounts?
We have lots of old charges/billed items on expired accounts. Even a few going back to the late 1990s. I am guessing ‘forgiveness’ of such a quantity of items would need to be reviewed by the administration?
Our members have a variety of policies, but I think that the one that always made the most sense to me was the one that wiped balances after 7 years since that is the “lookback” time period used for some US bankruptcy filings.