# Support Insights: 3 quick tutorials on common questions and best practices around Backups, Authority Control projects, and opening tickets with customer support

**URL:** https://forum.innovativeusers.org/t/support-insights-3-quick-tutorials-on-common-questions-and-best-practices-around-backups-authority-control-projects-and-opening-tickets-with-customer-support/1293
**Category:** IUG Conference 2023
**Tags:** iii-staff
**Created:** [June 16, 2023, 7:59pm UTC](https://forum.innovativeusers.org/t/support-insights-3-quick-tutorials-on-common-questions-and-best-practices-around-backups-authority-control-projects-and-opening-tickets-with-customer-support/1293 "2023-06-16T19:59:57Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![helpdesk](https://forum.innovativeusers.org/letter_avatar_proxy/v4/letter/h/7c8e57/32.png) [@helpdesk](https://forum.innovativeusers.org/u/helpdesk)
#### Post date: [June 16, 2023, 7:59pm UTC](https://forum.innovativeusers.org/t/support-insights-3-quick-tutorials-on-common-questions-and-best-practices-around-backups-authority-control-projects-and-opening-tickets-with-customer-support/1293/1 "2023-06-16T19:59:58Z")

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**Program Title:** Support Insights: 3 quick tutorials on common questions and best practices around Backups, Authority Control projects, and opening tickets with customer support  
**Presentation Type:** III Presentation

**Program Description:** Three quick tutorials on common questions and practices for both Polaris and Sierra users. (1) Backup Best Practices to protect your data and prepare for recovery if needed; (2) Supportal Tips and Best Practices for speedy ticket resolution; (3) Planning for an Authority Control Project with a 3rd Party

**Presenter Information:** Matthew Aldrich, Wayne DeCarr & Martha Rice Sanders

[IUG2023 Support Insights 3 Quick Tutorials.pdf](https://forum.innovativeusers.org/uploads/short-url/wPKs0t4WF24UPz7Rvxt6HI1t4Fn.pdf) (1.8 MB)