# Patrons Not Receiving Hold Pickup Notices, or Don't Be Careless Like Me

**URL:** https://forum.innovativeusers.org/t/patrons-not-receiving-hold-pickup-notices-or-dont-be-careless-like-me/2612
**Category:** Sierra, Millennium & Encore
**Tags:** notices, loan-rule, hold-pickup, customer-service
**Created:** [September 9, 2025, 2:57pm UTC](https://forum.innovativeusers.org/t/patrons-not-receiving-hold-pickup-notices-or-dont-be-careless-like-me/2612 "2025-09-09T14:57:27Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![bgaydos](https://forum.innovativeusers.org/user_avatar/forum.innovativeusers.org/bgaydos/32/1045_2.png) [@bgaydos](https://forum.innovativeusers.org/u/bgaydos)
#### Post date: [September 9, 2025, 2:57pm UTC](https://forum.innovativeusers.org/t/patrons-not-receiving-hold-pickup-notices-or-dont-be-careless-like-me/2612/1 "2025-09-09T14:57:27Z")

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Between library email treated as spam, SMS messages blocked by the carrier, phone calls not received, typos in patron contact details or a misconfigured Notice Preference field, there are multiple potential failure points when notifying patrons that their holds are ready for pickup.

So don’t make things worse by **misconfiguring a loan rule** like I did:

 ![Text-Pickup-Notice=0](https://forum.innovativeusers.org/uploads/db7787/original/2X/8/8b3ee645b4fdfa22d2c90ba6827814fffa4d69c2.png)

I failed to specify a message number from the Text of Circulation Notices table.&nbsp; Same goes for the Text Cancel Pickup field below it.&nbsp; The loan rule is used by a class of very popular laptop+hotspot kits, and thus you can imagine how many patrons have been poorly served by this misconfiguration.

**Credit and gratitude to Tim Kong** at Innovative Support for spotting this omission!&nbsp; As you can imagine, this prompted me to check the 100+ other loan rules which are Holdable = Yes.