Hi Colleen, I’m embarrassed to admit I have no idea why we get the summary reports - we migrated in 2019 and have always been hosted so I assume it was something set up at that point? You could reach out to your site manager and see if it’s a special ask. I can’t find anything in our SA that is a setting to turn these on, fyi. They are very helpful, though, as they show when notices have failed (which I now see happened with our reminder emails on 11/28 and 11/29 so…make a habit of checking them every day if you do get them!).
Regarding hold notices, those also go out but Polaris should always take days off into account when figuring out how long to hold items so I think you’ll be ok. I will say that a hold triggered on 11/26 (the day before our latest closure) had an expiration date of 12/5 (7 days/usual period + 2 days closed), but I can’t say what the expiration date was for the 4 holds actually triggered on 11/27 or the 2 holds from 11/28. Sorry!
We have an automated sorter, so holds get triggered any time during a closure by patrons returning items. However, if you do not have this type of set up and no one is coming in to empty a dropbox/check in returned items, then holds notices would only go out the first day of a closure (i.e. notices for holds triggered the last day you were open). Hope this makes sense!
Kristen
p.s. Here’s a snip of the top of our summary and the start emails (we get both once a day and then b/c our hold notices go out every 4 hours we get more start emails throughout the day). The summary report covers all of our email/text notices. FYI, we only use LX Starter for our reminder emails right now, Polaris sends everything else for us.
