# Damaged Billing & Notices

**URL:** https://forum.innovativeusers.org/t/damaged-billing-notices/2928
**Category:** Polaris
**Created:** [May 6, 2026, 5:44pm UTC](https://forum.innovativeusers.org/t/damaged-billing-notices/2928 "2026-05-06T17:44:30Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![Tina\_Mourad](https://forum.innovativeusers.org/letter_avatar_proxy/v4/letter/t/97f17d/32.png) [@Tina\_Mourad](https://forum.innovativeusers.org/u/Tina_Mourad)
#### Post date: [May 6, 2026, 5:44pm UTC](https://forum.innovativeusers.org/t/damaged-billing-notices/2928/1 "2026-05-06T17:44:30Z")

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Hello,

First Post! 🙂  
Our library is in the midst of migration to Polaris 8.1 (Go Live is in August).

I’m interested in how your library handles Damage Billing / Notices. Can it be sent via Email ? (We will also be set up on LX Starter). Reading about notices and billing, there’s no mention about items returned as damaged, and billing patrons for damaged items.

Thanks for sharing your processes and if it can be automated or not.

_Tina_  
_IT Programmer Analyst_  
_Sonoma County Library_

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### Author: ![wesochuck](https://forum.innovativeusers.org/user_avatar/forum.innovativeusers.org/wesochuck/32/499_2.png) [@wesochuck](https://forum.innovativeusers.org/u/wesochuck)
#### Post date: [May 6, 2026, 6:50pm UTC](https://forum.innovativeusers.org/t/damaged-billing-notices/2928/2 "2026-05-06T18:50:30Z")

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> [@Tina\_Mourad](#):
>
> there’s no mention about items returned as damaged, and billing patrons for damaged items.

This [is an option when declaring something damaged](https://documentation.iii.com/leap/8.0/Default.htm#LEAP1_0/Circulation/Declare_item_lost_damaged.htm) (#8 Send a bill).

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### Author: ![Tina\_Mourad](https://forum.innovativeusers.org/letter_avatar_proxy/v4/letter/t/97f17d/32.png) [@Tina\_Mourad](https://forum.innovativeusers.org/u/Tina_Mourad)
#### Post date: [May 6, 2026, 7:09pm UTC](https://forum.innovativeusers.org/t/damaged-billing-notices/2928/3 "2026-05-06T19:09:27Z")

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Thanks Wes! I did eventually find this.  
If the box Send a bill is checked and OK’d is it sent immediately?

Side question: Do patrons with Voice notification get notified? or is it only Email/TXT ?

THANKS for the quick reply

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### Author: ![wesochuck](https://forum.innovativeusers.org/user_avatar/forum.innovativeusers.org/wesochuck/32/499_2.png) [@wesochuck](https://forum.innovativeusers.org/u/wesochuck)
#### Post date: [May 6, 2026, 7:19pm UTC](https://forum.innovativeusers.org/t/damaged-billing-notices/2928/4 "2026-05-06T19:19:28Z")

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> [@Tina\_Mourad](#):
>
> If the box Send a bill is checked and OK’d is it sent immediately?

It would go into the queue for email and print notices, which are typically sent once a day. Sadly, I can’t offer much insight on the telephony and text side of things since we don’t use Vega for that. [Polaris Staff Client Help](https://documentation.iii.com/polaris/8.0/Default.htm#PolarisStaffHelp/Administration/PDSQLJobsRef/Polaris_SQL_Jobs_Reference.htm?Highlight=sql%20job%20reference) (Notice Processing).